© Copyright 2003 by the Wyoming Department of Employment, Research & Planning

Recent Workforce Investment Act Customer Satisfaction Data Collection Developments

by:  Douglas W. Leonard, Research Analyst

For several months following the end of the 2001 Program Year (June 30, 2002), R&P continued to receive PY2001 job seeker records. Without fully understanding the validity of these additional records, R&P did not analyze them until the Employment Resources Division of the Wyoming Department of Workforce Services could confirm their status. It was determined in late October 2002 that these individuals were in fact, program “soft exits.” That is, individuals who stopped receiving services (e.g., quit training, started or returned to school) prior to their planned exit date. Generally, these individuals are exited from the program after 90 days of inactivity unless local office caseworkers expect them to return to training. However, in some cases, the delay between the actual exit date and the exit date reported for survey purposes was as much as 407 days. ¹ Although this pool of 156 job seekers is not shown in the survey results tables (see Tables 1 and 2), R&P is collecting satisfaction data from this participant group in accordance with the procedures shown in Figure 2.

¹The average delay between actual program exit and the exit date reported for survey purposes for individuals in this group was 143 days. The current process of “exiting” WIA job seekers appears to be a manual one that must be initiated by local caseworkers. No apparent software methods are presently used to ameliorate the issue of lengthy data availability delays associated with soft exits.

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