July 12, 2002

                                                                        E01N1

Participant Name:  Smith, Dave

Dates: April 5, 2002 to June 30, 2001

Employment Center:  Casper

 

Dear JIM BROWN,                                                                                     

 

This constitutes the Customer Satisfaction Paper Survey described on the response card that Research and Planning sent to you on June 25, 2002.  We ask that you mail this survey back to us no later than July 26, 2002.

 

We would like to ask you some questions about your experience with the services provided to your business from the Employment Resources Division through your local Employment Center.  Our purpose is to learn from you how to improve programs and services offered to area businesses.  We ask that you complete the survey and then mail it back to us in the enclosed self-addressed envelope.  The survey is voluntary.

 

If you have any questions please feel free to contact either Doug Leonard or Mark Harris at the Wyoming Department of Employment, Research and Planning (307-473-3807).

 

The following three questions assess your overall experience with the services you have received.  Please rate your experience by circling the number or category that best represents your experience.

 

1)  Utilizing a scale of 1 to 10 where “1” means “Very Dissatisfied” and “10” means “Very Satisfied” what is your overall satisfaction with the service(s) provided from the Employment Resources Division?

 

1          2          3          4          5          6          7          8          9          10         Don’t Know

 

2)  Considering all of the expectations you may have had about the services, to what extent have the service(s) met your expectations?  “1” means “Falls Short of Your Expectations” and “10” means “Exceeds Your Expectations.”

 

1          2          3          4          5          6          7          8          9          10         Don’t Know

 

3)  Now think of the ideal service(s) for people in your circumstances.  How well do you think the service(s) you received compare with the ideal service(s)?  “1” means “Not Very Close to Ideal” and “10” means “Very Close to the Ideal.”

 

1          2          3          4          5          6          7          8          9          10         Don’t Know

 

4)  Finally, based on your business’s experience in this program, what suggestions would you make to improve the programs and services offered to area businesses?  Please write your answer below or on the back.